Issue on receivable invoices

[shilpapotla]

Hello Guys,

My client created a credit memo for one of the customer.They created a tax but forgot to put the actual amount in credit memo.So it is showing negative value(which means we have to credit it to the customer).

Now should i create a new credit memo with that amount or just click credit refund and refund it back to the customer

[hiszaki]

Hi shilpapotla

If you apply this CM to invoice, you can make another CM with right amount & if you don't apply this CM to invoice make this CM is un-complete then update the amounts.

Thanks
Hisham