Issue Regarding Receivable invoices and sabrix

[shilpapotla]

Hello Guys,

This is very urgent....My client has a high priority issue.

The issue is regarding receivable invoices.when we pulled the month end reporting that we do every month in Sabrix, we noticed some weird reporting with regards to some orders. For some reason Sabrix is showing that some of the invoices were credited back to the customer several times. The strange thing is that Sabrix is showing a separate and distinct invoice number for each instance that the order was credited back.

But there is no transaction information in oracle for all the duplicate credit invoices, also one thing to note is that the line numbers are the same for all of the additional credit lines?



Any help on the issue would be greatly appreciated and please let me know from where and how does the data flow back and forth that possibily creates credit memos...

Thanks?.

[tgs100]

One should have a good knowledge on both oracle and sabrix to diagnose this problem.

I don't have any knowledge on Sabrix. My assumption is that there must be some issue in the outbound program from oracle to sabrix.

Cheers,
Saravanan